Discover how end-to-end automation is revolutionising customer remediation in banking – addressing challenges, enhancing customer trust, and driving operational efficiency.
Remediation solved.
Our RegTech platform offers end-to-end automated customer remediation specifically designed for Australian banks
600%
Increased remediation efficiency
2x
Annual incident output
$51M
Average annual cost savings
4 week
Remediation cycle
Accurate, fast and cost-effective remediation
Reduced costs
Our platform has allowed banks to significantly reduce the total cost of remediation by 53% annually and double incident output.
Mitigate manual risk
Leverage best-in-class automation compliance to mitigate your bank’s risk at every stage of the process. Our platform works seamlessly within your bank’s secure environment.
Speed up remediation payments, reduce incident backlog
Transform a complex, manual remediation process with a tech solution that delivers faster results at a fraction of the cost. Finally get to the bottom of that never-ending incident backlog.
Automate remediation, accelerate resolution
It's a common misconception that you cannot automate processes if they have a high degree of variance and complexity, but you can! Our approach actively automates your remediation from end to end – from identifying impacted customers to closing incidents.
1. Determine payment eligibility
Gather details of potentially impacted customers and rules for calculating impact
2. Calculate customer impact
Use rules to review identified customers to determine principal loss and other impacts
3. Conduct compliance checks
Check compliance to determine deceased customers, bankruptcy, fraud, and more
4. Generate email, letter, or SMS
Communicate specific incidents to customers, detailing how they’ve been impacted
5. Assign payment method
We cover every payment option, from payment into open accounts to payments to third parties – that is, ASIC or charity and exception scenarios
6. Execute and confirm payment
Ensure seamless execution and confirmation of remediation payments
7. Simplify customer follow-up
Streamline payment follow-ups, demonstrating reasonable efforts, with automated tracking and customer contact management
8. Close out incidents and charity payments
Gain clear closure, reporting, and transparency after completing payments
An uncommon approach for uncommon success
Bluline provides an end-to-end, fast, cost-effective platform enabling your remediation team to realise bankable results.
With a deep understanding of the challenges and churn of being in the remediation trenches, we knew there had to be a better way than simply throwing more team members and cumbersome manual processes at remediation. We set out to find it – and we did.
Bluline’s remediation platform brings sophisticated automation to even the most complex or clunkiest remediation programs.
From determining customer eligibility at the start of the remediation process to ultimately ensuring receipt of customer payments, our end-to-end solution delivers high-quality, bug-free, and accurate outcomes with cutting-edge technology.
Discover insights from Bluline
View all insightsView all insightsNavigate the complexities of banking regulations with this compliance guide to ensuring trust, transparency, and streamlined customer remediation.
Key metrics, strategies, and tools can help you gauge the impact of your bank’s customer remediation efforts so you can improve processes and deliver better outcomes.
Join the evolution
Start your journey today and gain a competitive advantage with Bluline's automated customer remediation platform.