$50M and 1M customers remediated with our platform
One institution’s remediation program might look different from another’s, but all break down into similar components.
Bluline’s technology-first and engineering-led approach tackles each of these components to automate even the most complex programs from start to finish working across consumer, business, and institutional banking.
Remediating your entire product suite – delivering results faster and at a fraction of the cost.
Bluline elevates your remediation efforts, transforming them from a cumbersome but necessary cost to a strategic asset and Net Promoter Score (NPS) driver. Our comprehensive RegTech solution:
Offers a unique end-to-end approach
Accelerates the remediation process and cuts costs
It's a common misconception that you cannot automate processes if they have a high degree of variance and complexity, but you can! Our approach actively automates your remediation from end to end – from identifying impacted customers to closing incidents.
Discover how end-to-end automation is revolutionising customer remediation in banking – addressing challenges, enhancing customer trust, and driving operational efficiency.
Key metrics, strategies, and tools can help you gauge the impact of your bank’s customer remediation efforts so you can improve processes and deliver better outcomes.
Bluline’s platform is an end-to-end customer remediation solution designed specifically for banks and financial institutions. It automates every stage of the remediation process – from identifying impacted customers and calculating losses to executing payments, ensuring compliance, and tracking follow-ups.
How does Bluline install the platform?
Bluline’s platform is deployed securely within your bank’s infrastructure, either on-premise or in a banking virtual private cloud (VPC). We tailor installations to fit your needs, whether a bare metal or full-cloud solution, using Terraform for seamless deployment. Our team ensures a smooth, secure integration with minimal disruption to operations.
Does the Bluline platform work?
Absolutely! Bluline’s platform delivers proven results, successfully processing more than $50 million in payments to nearly 2 million Australian customers. It has efficiently managed more than 100 customer remediation incidents, helping banks streamline processes, reduce costs, and improve compliance. Our partner banks trust Bluline to transform their remediation efforts with measurable success.
Is the platform bespoke for each bank?
Bluline’s platform is not a bespoke build, but it is highly adaptable. The core software remains consistent, while we develop custom connectors and bespoke modules to seamlessly integrate with your bank’s existing systems. This ensures a tailored fit that meets your specific remediation needs without the complexity of a fully custom build.
How does the Bluline team work with our bank?
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
What are the challenges and risks of doing customer remediation manually?
Manual customer remediation is slow, costly, and prone to human error; it can lead to inaccurate payments, compliance breaches, and regulatory fines. Fragmented processes create inefficiencies, and reliance on spreadsheets increases the risk of data inconsistencies. Without automation, banks struggle to manage backlogs, delaying resolutions and damaging customer trust and regulatory standing.
Is Bluline's platform just another bit of shelfware to add to our tech stack?
Absolutely not. Bluline’s platform was built from firsthand experience in banking remediation, addressing the inefficiencies of manual processes. It’s not just another tool – it’s a core solution that has transformed remediation for major financial institutions, automating entire departments and proving its value as an essential part of the banking ecosystem.
How does the platform use our bank's data and keep it secure?
Bluline’s platform ensures your bank’s data remains secure through robust encryption at rest on a database level and encryption in transit using the latest transport layer security (TLS) support. We implement zone management solutions and leverage the security of the broader banking ecosystem, all while operating within your secure environment to maintain compliance and data integrity.
How does Bluline ensure compliance with regulatory payment obligations, such as ASIC requirements?
Bluline is compliant by design, ensuring all payments align with ASIC regulations and industry standards. Our platform performs automated compliance checks, generates audit-ready reports, and maintains complete transaction records. Real-time monitoring and rule-based processing help banks meet regulatory obligations while reducing compliance risks and manual errors.
Does Bluline hold roundtable or executive whiteboard sessions?
Yes. Bluline offers confidential roundtable and executive whiteboard sessions to help banks assess their current customer remediation processes, identify challenges, and explore the impact of automation. These collaborative sessions provide valuable insights and strategic guidance. Contact us to learn how we can support your bank’s transformation.
How do I join the Bluline team?
Let’s talk! Bluline is growing, and we’re always looking for world-class engineers and professionals to join our team. If you’re passionate about innovation, automation, and transforming financial services, we’d love to hear from you. Reach out today and start a conversation that could change your career.
What is Bluline's platform, and how does it work?
Bluline’s platform is an end-to-end customer remediation solution designed specifically for banks and financial institutions. It automates every stage of the remediation process – from identifying impacted customers and calculating losses to executing payments, ensuring compliance, and tracking follow-ups.
Does Bluline's platform work?
Absolutely! Bluline’s platform delivers proven results, successfully processing more than $50 million in payments to nearly 2 million Australian customers. It has efficiently managed more than 100 customer remediation incidents, helping banks streamline processes, reduce costs, and improve compliance. Our partner banks trust Bluline to transform their remediation efforts with measurable success.
How does Bluline install the platform?
Bluline’s platform is deployed securely within your bank’s infrastructure, either on-premise or in a banking virtual private cloud (VPC). We tailor installations to fit your needs, whether a bare metal or full-cloud solution, using Terraform for seamless deployment. Our team ensures a smooth, secure integration with minimal disruption to operations.
How does the Bluline team work with our bank?
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
What is Bluline's platform, and how does it work?
Bluline’s platform is an end-to-end customer remediation solution designed specifically for banks and financial institutions. It automates every stage of the remediation process – from identifying impacted customers and calculating losses to executing payments, ensuring compliance, and tracking follow-ups.
How does Bluline install the platform?
Bluline’s platform is deployed securely within your bank’s infrastructure, either on-premise or in a banking virtual private cloud (VPC). We tailor installations to fit your needs, whether a bare metal or full-cloud solution, using Terraform for seamless deployment. Our team ensures a smooth, secure integration with minimal disruption to operations.
Is the platform a bespoke build for each bank?
Bluline’s platform is not a bespoke build, but it is highly adaptable. The core software remains consistent, while we develop custom connectors and bespoke modules to seamlessly integrate with your bank’s existing systems. This ensures a tailored fit that meets your specific remediation needs without the complexity of a fully custom build.
How does the platform use our bank's data and keep it secure?
Bluline’s platform ensures your bank’s data remains secure through robust encryption at rest on a database level and encryption in transit using the latest transport layer security (TLS) support. We implement zone management solutions and leverage the security of the broader banking ecosystem, all while operating within your secure environment to maintain compliance and data integrity.
How does the Bluline team work with our bank?
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
How does the Bluline team work with our bank?
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
How does Bluline automate payment processing for customer remediation?
Bluline automates every stage of the payment process, from determining eligibility to executing and confirming transactions. Our platform integrates with your bank’s systems to streamline calculations, generate payment instructions, and process transactions at scale – reducing manual effort, improving accuracy, and ensuring payments are made quickly and compliantly.
Can the platform handle multiple payment methods, including cheques, direct deposits, and third-party payments?
Yes. Bluline supports a range of payment methods, including direct deposits, cheques, BPAY, ASIC payments, charity donations, and other third-party transactions. The platform intelligently assigns payment methods based on customer profiles and regulatory requirements, ensuring seamless execution across all scenarios while maintaining compliance.
How does Bluline ensure accurate payments and prevent overpayments or underpayments?
Bluline’s platform applies rule-based calculations and automated compliance checks to ensure payments are accurate. It validates transaction amounts, cross-checks against customer data, and detects discrepancies before processing. By eliminating manual calculations, Bluline reduces the risk of human error, ensuring that customers receive the correct payments every time.
What measures are in place to handle payment exceptions and failed transactions?
Bluline includes an automated exception-handling framework that flags and categorises payment failures. It can identify incorrect account details, compliance restrictions, and other issues, triggering alerts for remediation teams or auto-reprocessing where possible. Custom workflows ensure failed transactions are quickly resolved, minimising delays and maintaining customer satisfaction.
What is Bluline's platform, and how does it work?
Bluline’s platform is an end-to-end customer remediation solution designed specifically for banks and financial institutions. It automates every stage of the remediation process – from identifying impacted customers and calculating losses to executing payments, ensuring compliance, and tracking follow-ups.
How does the platform use our bank's data and keep it secure?
Bluline’s platform ensures your bank’s data remains secure through robust encryption at rest on a database level and encryption in transit using the latest transport layer security (TLS) support. We implement zone management solutions and leverage the security of the broader banking ecosystem, all while operating within your secure environment to maintain compliance and data integrity.
How does Bluline install the platform?
Bluline’s platform is deployed securely within your bank’s infrastructure, either on-premise or in a banking virtual private cloud (VPC). We tailor installations to fit your needs, whether a bare metal or full-cloud solution, using Terraform for seamless deployment. Our team ensures a smooth, secure integration with minimal disruption to operations.
How does the Bluline team work with our bank?
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
Join the evolution
Start your journey today and gain a competitive advantage with Bluline's automated customer remediation platform.
