People in payment roles face inevitable challenges with accuracy and manual processing.
Bluline's Platform automates end-to-end customer remediation, mitigating human error; streamlining labour-intensive tasks; and ensuring payments are calculated, communicated, and completed correctly the first time, every time through our technology-first approach platform.
4 week
Customer remediation cycle
1M
Customers (and counting) remediated
$50M
Payments made to date through Platform automation
187
Remediation lodgments to date
Streamlined calculations, communications, and payments
With the Platform, banks can automate the entire remediation journey – from calculations to communications and direct payments.
Eliminate the need for manual processing across various payment types, customer communication, and reporting, ensuring accuracy and efficiency without the usual headaches.
The Platform automates an average of 98% of customer remediations.
For the few cases that require human intervention due to exceptional circumstances or non-compliance with predefined rules, our system flags these for your team, facilitating easy completion with reasonable efforts and follow-up.
Our Platform empowers your team to process multiple incidents monthly, generate personalised letters for thousands of customers, and finally clear that persistent backlog of cases.
This boosts your operational capacity and provides you with a significant competitive advantage in customer remediation management.
Discover how end-to-end automation is revolutionising customer remediation in banking – addressing challenges, enhancing customer trust, and driving operational efficiency.
Key metrics, strategies, and tools can help you gauge the impact of your bank’s customer remediation efforts so you can improve processes and deliver better outcomes.
Bluline partners closely with your bank to ensure seamless integration and optimal results. Our team collaborates to understand your specific needs, tailoring your automation solution with flexible, bespoke modules. During implementation, our experts work onsite, embedded within your team to provide hands-on training and support. A dedicated account director oversees the project, ensuring ongoing alignment with your bank’s unique processes. Our goal is a smooth transition and long-term success in automating customer remediation.
How does Bluline automate payment processing for customer remediation?
Bluline automates every stage of the payment process, from determining eligibility to executing and confirming transactions. Our platform integrates with your bank’s systems to streamline calculations, generate payment instructions, and process transactions at scale – reducing manual effort, improving accuracy, and ensuring payments are made quickly and compliantly.
Can the platform handle multiple payment methods, including cheques, direct deposits, and third-party payments?
Yes. Bluline supports a range of payment methods, including direct deposits, cheques, ASIC payments, charity donations, and other third-party transactions. The platform intelligently assigns payment methods based on customer profiles and regulatory requirements, ensuring seamless execution across all scenarios while maintaining compliance.
How does Bluline ensure accurate payments and prevent overpayments or underpayments?
Bluline’s platform applies rule-based calculations and automated compliance checks to ensure payments are accurate. It validates transaction amounts, cross-checks against customer data, and detects discrepancies before processing. By eliminating manual calculations, Bluline reduces the risk of human error, ensuring that customers receive the correct payments every time.
What measures are in place to handle payment exceptions and failed transactions?
Bluline includes an automated exception-handling framework that flags and categorises payment failures. It can identify incorrect account details, compliance restrictions, and other issues, triggering alerts for remediation teams or auto-reprocessing where possible. Custom workflows ensure failed transactions are quickly resolved, minimising delays and maintaining customer satisfaction.
How does Bluline ensure compliance with regulatory payment obligations, such as ASIC requirements?
Bluline is built with compliance at its core, ensuring all payments align with ASIC RG277 regulations and industry standards. The platform performs automated compliance checks, generates audit-ready reports, and maintains complete transaction records. Real-time monitoring and rule-based processing help banks meet regulatory obligations while reducing compliance risks and manual errors.
Can the platform integrate with our existing payment infrastructure and financial systems?
Yes. Bluline’s platform seamlessly integrates with your bank’s existing payment infrastructure and financial systems. Whether you use legacy systems or modern cloud-based platforms, Bluline connects through secure application programming interfaces (APIs) and custom connectors, ensuring smooth data exchange. This allows for real-time payment processing, reconciliation, and compliance reporting without disrupting workflows.
Join the evolution
Start your journey today and gain a competitive advantage with Bluline's automated customer remediation platform.
